Frequently Asked Questions
Everything you need to know about our heirloom jewelry and accessories.
What materials do you use for your jewelry?
Our collections are handcrafted in Los Angeles using recycled solid sterling silver, 18k gold vermeil, and semi-precious stones. Each piece is designed to be a modern heirloom.
How long will it take for my order to ship?
Standard orders typically ship within 3-5 business days. For pieces marked as 'Made to Order,' please allow 4-6 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please note that earrings are final sale for hygiene reasons.
How should I care for my Sophie Buhai pieces?
To maintain the finish, store your jewelry in the provided pouch and avoid contact with water, perfumes, and lotions. Use a soft polishing cloth to gently clean silver pieces.
Can I request a repair for a damaged item?
We offer repair services for items purchased directly through our online store. Please contact our concierge team with your order number and a photo of the item to receive a repair quote.